Amazon Dominates in Service Quality Perception, but Isn’t Always the First Choice for Shopping
Compared to individual brands, social platforms, retailers and other marketplaces, Amazon is seen by consumers as the best in all but one metric, with speedy delivery being their strongest suit – some 57% said Amazon was better than all the others here. Granted, in sectors where Amazon and e-commerce have largely replaced individual retailers and stores, consumers prefer Amazon. Read More: marketingcharts.com